Tuesday, October 2, 2007

Problem Solving


“The problem-solving approach allows for mental double-declutching. It does not require a direct switch from one point of view to another. It provides a period “in neutral” where there is an openness to facts and, therefore, a willingness to consider an alternative view.
William Reddin-Management Consultant
Collaborative problem solving is an effect tool for leaders to use. It is silly to think that just because one is in charge or responsible that they have all of the answers, yet too often we find ourselves either acting that way or treating others as if they should know it all just because they are at the helm. Certainly a good leader quality is decisiveness, but this does not mean that leaders should not solicit input to solutions. In fact the wise leader will get input, weigh the benefits and then decisively choose a course of action. Weighing the benefits is exactly what Reddin is referring to in “a period in neutral where there is openness to facts.” These brief moments between information assimilation and decision can be moments of clarity, where sheer genius is allowed to spring forth, and innovation is derived. I encourage everyone to take a few moments and consider the effect before deciding, and if time allows collaborate a little with others while considering the outcome. The results will be well worth the time spent.

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